Premium Support

It’s important to monitor your system and ensure you know what is going on with it. Both in terms of performance and security. We provide the following services as part of our support solution:

Your Magento system is made up of the base Magento framework, a Theme and often additional functionality provided by Extensions and custom modules. To ensure that your site runs well and is not obviously vulnerable to exploitation by hackers you have to patch these elements regularly and monitor your web server’s log files for errors. Failure to do so will result in a significant risk to your business, particularly in light of your responsibilities under the General Data Protection Regulation (GDPR) and PCI compliance.Platform MaintenanceMagento has a clear software release plan here and you will need engineering capacity to maintain your Magento platform. Including decisions around when to patch and when to upgrade.

Everyone needs help troubleshooting! Whether that is “how do you do X in Magento” or “I have found a small bug in the system under these circumstances” We provide a ticketing system to help manage any support queries you may have, this will ensure you get a speedy response from the right person to resolve the issue.

Most clients have a plan for rolling out new functionality, enhancements and upgrades to their platform. We handle these as mini projects which are specified, designed and developed in agreement with your project manager. Depending on the scale of the project these can be minor tasks handled on an ad hoc basis or estimated bundles of work signed off in advance.